Phone Cut Off

[Elsieosmond]

Hey everyone!

My phone was cut off despite being on autopay. I don’t have an account set up so I can’t access anything online. How would I go about contacting the moderators for help? 

[enponik5]

Phone cutoff

[Anonymous]

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@stonechucker wrote:

Unless I'm mistaken, *611 dosesn't work when the plan is suspended/expired.  Also, you can not open a self-serve account without receiving a text message, therefore not possible until contacting the Moderator_Team.

If I am mistaken, please correct me.  I've never been in an expired status in 3 years.

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Calling 611 while suspended but before deactivation will immediately ask for money. You can still get to the rest of the IVR without paying.

I had a testing account not long ago that I let suspend for lack of payment. So that's why I know.

[stonechucker]

Unless I'm mistaken, *611 dosesn't work when the plan is suspended/expired.  Also, you can not open a self-serve account without receiving a text message, therefore not possible until contacting the Moderator_Team.

If I am mistaken, please correct me.  I've never been in an expired status in 3 years.

[geopublic]

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@Elsieosmond wrote:

Hey everyone!

My phone was cut off despite being on autopay. I don’t have an account set up so I can’t access anything online. How would I go about contacting the moderators for help? 

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@Elsieosmond  Can you check your status using *611. Is your renewal date by any chance today? Once you get it going again click here to register your selfserve account.

[bravo_md]

OPEN a self serve account first, so you can see what is going on in your account. Maybe we can help you first, before calling the Mod Team.

[RossN · Accepted solution]

@Elsieosmond  hi you can contact a mod here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437