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Great Neighbour / Super Voisin

Payment

Why did my credit card gor charge for month of september when i didnt sing for auto pay?

I need to cancel/close this account since i dnt needed for october. How do i do that and get money back if possible? Thank You

Model Citizen / Citoyen Modèle

Re: Payment

Do you mean you charged for Sep but you did not set up auto pay? it is wired.

you need to log into the self account, suspend your account/remove the credit card, you should not charged any further. 

Mayor / Maire

Re: Payment

Log into your self-serve account and make use you don't have autopay setup.  If you do then you can remove it.

To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Mayor / Maire

Re: Payment


@Raf2019 wrote:

Why did my credit card gor charge for month of september when i didnt sing for auto pay?

I need to cancel/close this account since i dnt needed for october. How do i do that and get money back if possible? Thank You


If you are needing to close your account it will be automatic when you port your number out or if you do as @missorange said and remove your CC from self serve then do not add funds. At plan renewal your account will be suspended, after 90 days your account will be closed. So far as getting a refund, this is prepaid so refunds are not given out.

Mayor / Maire

Re: Payment

@Raf2019 If you just want to suspend your account for a little while, login to self serve and do this,

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
This will not blacklist your phone.

Or you can remove your CC as mentioned and your account will be suspended at plan renewal. And as mentioned you have 90 days before it is deleted.