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Great Neighbour / Super Voisin

Payment/service

I just paid my account but I still have no service

Oracle

Re: Payment/service


@colediddy07 wrote:

I just paid my account but I still have no service


Have you turned your phone and off (power cycle).  Does the self-serve say if your account is active or suspended?

 

You can also try the lost/stolen phone trick.  If you log into self-serve and report your phone lost it will deactivate your sim.  5 minutes later log back in and report your phone found this will reactivate your sim and will hopefully give it the kick it needs!!

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Payment/service

If you've made the required payment and your plan didn't restart, the easiest way to fix this is to click reactivate and make a $1 payment. It has worked for many others.

Moderator

Re: Payment/service

Hi colediddy07,

 

Should you still need assistance regarding your services,  we will gladly examine the matter, if you create a ticket via SIMon. Here is how to: Click on the following link: https://www.publicmobile.ca/en/bc/get-help > then click on Chat with SIMon > ask to contact a moderator, and follow the required steps.

 

Yours,

The Public Mobile Moderator Team