12-18-2019 07:49 PM - edited 01-05-2022 08:36 AM
12-18-2019 08:39 PM
Best to contact a moderator for this common issue by clicking ?, bottom right, and follow instructions.
12-18-2019 07:59 PM
https://selfserve.publicmobile.ca/forgot-password/ Be aware, the resulting email takes a while. Check your email inbox and junk mail every 5 minutes until it comes in. The resulting link is time sensitive as well so the sooner you complete the task, the better chance you have of resetting your password. If that doesn't work, contact @CS_Agent .
Creating a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:
Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.
Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST