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Password

srikanthan
Great Neighbour / Super Voisin

I forgot my password. How to reset it ? What is test question?

2 REPLIES 2

PAULRANG18
Deputy Mayor / Adjoint au Maire

Best to contact a moderator for this common issue by clicking ?, bottom right, and follow instructions.

ChuckYeah
Mayor / Maire

https://selfserve.publicmobile.ca/forgot-password/ Be aware,  the resulting email takes a while. Check your email inbox and junk mail every 5 minutes until it comes in. The resulting link is time sensitive as well so the sooner you complete the task, the better chance you have of resetting your password. If that doesn't work, contact @CS_Agent .

 

Creating a support ticket:
Explain your issue to SIMON, seen below:

simon.PNG

 

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Spoiler
submit_ticket.PNG

 

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
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Saturday & Sunday: 8AM-10PM EST

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