Password reset

[GACB]

Please help! I got locked out of my account and need to reset my password 

[popping]

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@GACB wrote:

Thanks! I already tried that but it won’t work

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How long did you wait for the reset email from PM?

It took about 5 minutes for me to receive my PM reset email couple days ago.

[gpixel]

@GACB choose the second option and send a private message, Simon will not allow you to create a ticket because you need to login to your self serve account to verify

or click here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

[Triguy]

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[GACB]

Thanks! I already tried that but it won’t work

[dabr · Accepted solution]

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@GACB wrote:

Please help! I got locked out of my account and need to reset my password 

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Did you try password reset?  Try that first as you should get a reset email notice within a couple of minutes.

Otherwise submit a ticket to moderators via SIMon chatbot ? mark bottom right of your screen.

Edit:  Another thing too many attempts with an incorrect password will lock you out for a short while as well, so waiting a few mins to retry will work too as long as you know the correct password.

[Triguy]

You can use the forgot password option.

https://selfserve.publicmobile.ca/forgot-password/