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Great Neighbour / Super Voisin

Password recovery email does not exist anymore

Hi,

I'd like to sign in to my account online but I forgot the password. Unfortunately, the email I used for the recovery does not exist anymore. Can you contact me to reset the password or recovery email address?

Thanks,

Ana


Accepted Solutions
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Mayor / Maire

Re: Password recovery email does not exist anymore

@achuinar 

Please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Be ready to prove you are the owner of the account

View solution in original post


All Replies
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Mayor / Maire

Re: Password recovery email does not exist anymore

Contact mods for assistance.

 

Simon.JPG

Or private message at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Mayor / Maire

Re: Password recovery email does not exist anymore

@achuinar 

Please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Be ready to prove you are the owner of the account

View solution in original post

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Retired Oracle / Oracle Retraité

Re: Password recovery email does not exist anymore


@achuinar wrote:

Hi,

I'd like to sign in to my account online but I forgot the password. Unfortunately, the email I used for the recovery does not exist anymore. Can you contact me to reset the password or recovery email address?

Thanks,

Ana


When speaking to the moderator, ensure this person knows that you need to not only have the password reset, but would also like to change the e-mail address on the account. Most customers usually only want the password reset, and if the moderator doesn't change the e-mail address for you, you'll end up needing to open another ticket.

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