Password invalid except it is

[mwandel]

Does this happen to anyone else?

Haven't used the self serve for a while.  Try to log in with email address and password (which I have written down, definitely not forgotten).  It says it is invalid.  Typo?  Try a second time, very carefully.  Still invalid, and oh, you're now locked out for an hour.

Eventually go through the password reset procedure, set the exact same password as last time, log in successfully.

Until another few weeks/months of non-use, then repeat the above again.  It should be noted this is the desktop web site, used from two different setups (my home and work machine).

Markus

[pixel4a]

@Staliger

Why did you respond to this? Your reply contains no useful information. Please try to answer the OP in a helpful manner, or not at all. Thank you.

[Naepalm]

@@

Markus,

I have not had this issue although I login every couple weeks. Or to check on community rewards or add data etc. So I have not gone for months. Could be their system auto clears passwords after being dorment for a period of time this could be code written in to make sure accounts are secure. 

Enjoy your day. 

[JoyLuck]

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@mwandel wrote:

Does this happen to anyone else?

Haven't used the self serve for a while.  Try to log in with email address and password (which I have written down, definitely not forgotten).  It says it is invalid.  Typo?  Try a second time, very carefully.  Still invalid, and oh, you're now locked out for an hour.

Eventually go through the password reset procedure, set the exact same password as last time, log in successfully.

Until another few weeks/months of non-use, then repeat the above again.  It should be noted this is the desktop web site, used from two different setups (my home and work machine).

Markus

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Next time you can try the following:

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. 

If it continues to happen you may want to contact a moderator (Public Mobile representative) via the chatbot:

https://publicmobile.ca.ada.support/chat/

[Staliger]

@mwandel No, didn't face this. However, I login every 2 weeks there. 

[NDesai]

@mwandel Unfortunately, for some reason their system does not like to store the same password for long time when a mod makes password change. I had this issue multiple times. Only way to fix it is to change the password that you never used before.

[hairbag1]

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@mwandel wrote:

Does this happen to anyone else?

Haven't used the self serve for a while.  Try to log in with email address and password (which I have written down, definitely not forgotten).  It says it is invalid.  Typo?  Try a second time, very carefully.  Still invalid, and oh, you're now locked out for an hour.

Eventually go through the password reset procedure, set the exact same password as last time, log in successfully.

Until another few weeks/months of non-use, then repeat the above again.  It should be noted this is the desktop web site, used from two different setups (my home and work machine).

Markus

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Try a different web browser...I'm using Firefox without problems.

[gblackma]

Never happemed to me @mwandel  and I don't understand the 2 attempts. I have missed 2 and still got  a third one. Stay safe. 

[pharaohpeter]

Make sure you are typing it the same exact way (check your caps lock). If that doesn't help, try resetting the password.

If that still doesn't help, contact a moderator here.