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Good Citizen / Bon Citoyen

Password Reset Not Working

Hi Mod,

 

I am trying to password reset my account (e-mail address and account number removed) but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.

 

Thanks,

 

Minh

 

 

 

edited by computergeek541: personal information removed

Re: Password Reset Not Working


@minhly89 wrote:

Hi Mod,

 

I am trying to password reset my account (e-mail address and account number removed) but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.

 

Thanks,

 

Minh

 

 

 

edited by computergeek541: personal information removed


Please know that posting a message here is not the same as having a discussion with moderators.  Anyone can see messages that you post here.

 

To contact a moderator, use the following link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good Citizen / Bon Citoyen

Unable to Reset Password

Hi Mod,

 

I am trying to password reset my account but is it giving me error"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". Please help.

 

Thanks,

 

Minh

Great Citizen / Super Citoyen

Re: Password Reset Not Working

Hi @minhly89

This thread had a similar issue: 

https://productioncommunity.publicmobile.ca/t5/Self-Serve/reset-password-not-working/td-p/207774

 

The moderator answered by asking the person to contact them with their phone number and pin. I guess that could be your best bet 

 

You can message the moderator by clicking on the message icon -> new message-> send to -> moderator team 

Model Citizen / Citoyen Modèle

Re: Unable to Reset Password

@minhly89Do you still have service?

Good Citizen / Bon Citoyen

Re: Unable to Reset Password

nope service ended today. 

Good Citizen / Bon Citoyen

Re: Password Reset Not Working

Thanks, i sent mod a private message. How long does it generally take for them to reply?

Mayor / Maire

Re: Password Reset Not Working

@minhly89 

Usually 1-2 days for moderator response.  

 

 

Good Citizen / Bon Citoyen

Re: Password Reset Not Working

Is there a faster solution? I just want to quickly update payment method

Mayor / Maire

Re: Password Reset Not Working

@minhly89 

No live agent with public mobile.

 

If you want to restart your service, you could buy a payment voucher either instore or online (via recharge.com - service fee applies).  Dial 611 to apply voucher to get your service started again.