PUK Code

[M4sh3r]

How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code

[Anonymous]

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@CS_Agent wrote:

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...
Do not forget to create your Community account to be able to contact them.

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 @CS_Agent 

So "the following link" that you provided takes one to the top community page. Not sending a private message. Directing people to wade through pages of stuff to finally figure out how to send a private message is painstaking.

And if the customer is posting here then they already have a Community account.

[Anonymous]

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@M4sh3r wrote:

How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code

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 @M4sh3r 

There's a remote possibility that if you have a Samsung phone that they might be able to get that for you. They have a chat system.

[Alex888]

@M4sh3r You will have to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[M4sh3r]

I have tried and just takes me right back, I don’t want to let out any information, because i do not have a code available and want help receiving it so I can unlock this sim for the phone ! Help

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...
Do not forget to create your Community account to be able to contact them.

[geopublic]

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@M4sh3r wrote:

So I have and requested help in getting it, is there a lengthy wait period to get this resolved ? 

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Time range is 5 minutes - 48 hours. Need to be patient.

[M4sh3r]

So I have and requested help in getting it, is there a lengthy wait period to get this resolved ? 

[duffer900]

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@M4sh3r wrote:

How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code

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To get your PUK code, you will need to contact the Public Mobile Community Moderator Team here. You will need to create and/or be logged in to your Community account for this link to work.