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Good Citizen / Bon Citoyen

Re: Outgoing calls to 778-580-4001

 

Response from moderator - Camelia_M

You use minutes every time you call your voicemail and listen to the messages, if you do not access it, you don't use minutes even if  messages are deposited.

 

However, as at the writing of this email, I have never received a response regarding my "phantom" calls to access my voicemail.  That is, there are 5 minutes worth of calls on my voicemail that I have never accessed yet I have been charged.

 

 

 

Highlighted
Mayor / Maire

Re: Outgoing calls to 778-580-4001


@Bottomshelf wrote:

 

Response from moderator - Camelia_M

You use minutes every time you call your voicemail and listen to the messages, if you do not access it, you don't use minutes even if  messages are deposited.

 

However, as at the writing of this email, I have never received a response regarding my "phantom" calls to access my voicemail.  That is, there are 5 minutes worth of calls on my voicemail that I have never accessed yet I have been charged.

 


 @Bottomshelf 

And you have never provided screen snips of your call details. There may be several pages. Blank out all the originating numbers. Blank out any of the numbers that are *not* that voicemail access number your phone is using. If you happen to have 778 581 4001 or 4002 or 580 4002 that might also be interesting to know.

Another of the lines I work with has the $15 plan. It does NOT consume minutes for voicemails deposited.

Highlighted
Good Citizen / Bon Citoyen

Re: Outgoing calls to 778-580-4001


@z10user4 wrote:

@Bottomshelf wrote:

 

Response from moderator - Camelia_M

You use minutes every time you call your voicemail and listen to the messages, if you do not access it, you don't use minutes even if  messages are deposited.

 

However, as at the writing of this email, I have never received a response regarding my "phantom" calls to access my voicemail.  That is, there are 5 minutes worth of calls on my voicemail that I have never accessed yet I have been charged.

 


 @Bottomshelf 

And you have never provided screen snips of your call details. There may be several pages. Blank out all the originating numbers. Blank out any of the numbers that are *not* that voicemail access number your phone is using. If you happen to have 778 581 4001 or 4002 or 580 4002 that might also be interesting to know.

Another of the lines I work with has the $15 plan. It does NOT consume minutes for voicemails deposited.


NameVoice Limit# of Minutes UsedRemaining MinutesStatus
100 minutes Limited Canada-Wide Talk100892Active

 

Here is the phone usage log:

05/04/2019 1:39Outgoing Call604xxxxxxx7785804001AllBC0:00:43 Minutes$0.00
05/04/2019 4:13Outgoing Call604xxxxxxx604xxxxxxxBRITISH COLUMBIABC0:00:35 Minutes$0.00
28/03/2019 2:45Outgoing Call604xxxxxxx778xxxxxxxBRITISH COLUMBIABC0:01:05 Minutes$0.00

 

27/03/2019 1:15Outgoing Call604xxxxxxx7785804001AllBC0:00:42 Minutes$0.00
27/03/2019 9:11Outgoing Call604xxxxxxx7785804001BRITISH COLUMBIABC0:00:24 Minutes$0.00
27/03/2019 12:07Outgoing Call604xxxxxxx7785804001AllBC0:00:40 Minutes$0.00
27/03/2019 7:18Outgoing Call604xxxxxxx7785804001BRITISH COLUMBIABC0:03:37 Minutes$0.00
27/03/2019 10:17Outgoing Call604xxxxxxx7785804001AllBC0:00:22 Minutes$0.00

 

Any idea how Public Mobile arrived at 8 minutes usage?    I was under the impression that minutes were rounded up to the next nearest minute.  If that's the case, it should be more than 8 minutes.

 

Thanks.

 

 

 

Highlighted
Mayor / Maire

Re: Outgoing calls to 778-580-4001


@Bottomshelf wrote:

@z10user4 wrote:

@Bottomshelf wrote:

 

Response from moderator - Camelia_M

You use minutes every time you call your voicemail and listen to the messages, if you do not access it, you don't use minutes even if  messages are deposited.

 

However, as at the writing of this email, I have never received a response regarding my "phantom" calls to access my voicemail.  That is, there are 5 minutes worth of calls on my voicemail that I have never accessed yet I have been charged.

 


 @Bottomshelf 

And you have never provided screen snips of your call details. There may be several pages. Blank out all the originating numbers. Blank out any of the numbers that are *not* that voicemail access number your phone is using. If you happen to have 778 581 4001 or 4002 or 580 4002 that might also be interesting to know.

Another of the lines I work with has the $15 plan. It does NOT consume minutes for voicemails deposited.


NameVoice Limit# of Minutes UsedRemaining MinutesStatus
100 minutes Limited Canada-Wide Talk100892Active

 

Here is the phone usage log:

05/04/2019 1:39Outgoing Call604xxxxxxx7785804001AllBC0:00:43 Minutes$0.00
05/04/2019 4:13Outgoing Call604xxxxxxx604xxxxxxxBRITISH COLUMBIABC0:00:35 Minutes$0.00
28/03/2019 2:45Outgoing Call604xxxxxxx778xxxxxxxBRITISH COLUMBIABC0:01:05 Minutes$0.00

 

27/03/2019 1:15Outgoing Call604xxxxxxx7785804001AllBC0:00:42 Minutes$0.00
27/03/2019 9:11Outgoing Call604xxxxxxx7785804001BRITISH COLUMBIABC0:00:24 Minutes$0.00
27/03/2019 12:07Outgoing Call604xxxxxxx7785804001AllBC0:00:40 Minutes$0.00
27/03/2019 7:18Outgoing Call604xxxxxxx7785804001BRITISH COLUMBIABC0:03:37 Minutes$0.00
27/03/2019 10:17Outgoing Call604xxxxxxx7785804001AllBC0:00:22 Minutes$0.00

 

Any idea how Public Mobile arrived at 8 minutes usage?    I was under the impression that minutes were rounded up to the next nearest minute.  If that's the case, it should be more than 8 minutes.

 

Thanks.

 


I can see it maybe getting to 7. That 3:37 to voicemail was probably you setting it up. You've obscured a couple destination numbers so that's 0:35 and 1:05. 4 + 1 + 2 = 7. Did you possibly check your voicemail once? No other pages of activity?

Highlighted
Model Citizen / Citoyen Modèle

Re: Outgoing calls to 778-580-4001

I noticed this today. 

AF35A894-F51B-4854-BE0B-8A8700BEF0A0.jpeg

I see 7785804001 is for voicemail. 

 

I did did not have a voicemail on my phone. 

I did not check my voicemail. 

 

This call shows as outgoing.....meaning that I phoned to check my voicemail?

This call reduces my useable minutes by 1 minute?

Do I loose minutes when some one leaves a message or is that included as an incoming call?

 

In the transaction history for OUTGOING calls are any of them excluded from  being a reduction of minutes used? Like calls to an 800 number or?

 

I am not worried about it but just looking for clarification. Are there any others here that have the call showing but never callled?

 

Highlighted
Mayor / Maire

Re: Outgoing calls to 778-580-4001

@88cranston It'll say outgoing when someone calls you and gets voicemail. It's not an outgoing call and doesn't use minutes.

Highlighted
Great Neighbour / Super Voisin

Re: Outgoing calls to 778-580-4001

I am having the exact same issue. When someone leaves a VM my minutes are being used and I am not accessing VM from my phone. I don't see how that could possibly be called an outgoing call. Not happy with Public mobile

Highlighted
Mayor / Maire

Re: Outgoing calls to 778-580-4001


@LesleyS wrote:

I am having the exact same issue. When someone leaves a VM my minutes are being used and I am not accessing VM from my phone. I don't see how that could possibly be called an outgoing call. Not happy with Public mobile


 @LesleyS 

Are you going down into your usage details? Or are you looking at the counter on the front overview page?

Dropping to voicemail uses call forwarding. But it shouldn't be consuming minutes.

Highlighted
Retired Oracle / Oracle Retraité

Re: Outgoing calls to 778-580-4001


@LesleyS wrote:

I am having the exact same issue. When someone leaves a VM my minutes are being used and I am not accessing VM from my phone. I don't see how that could possibly be called an outgoing call. Not happy with Public mobile


That's just the way the usage is recorded. Ignore the outgoing call part. It doesn't consume any minutes on a limited minute calling plan.

Highlighted
Great Neighbour / Super Voisin

Re: Outgoing calls to 778-580-4001

Nope, not correct. Voice messages (that I have not accessed) are shown as outgoing calls and are being counted as my outgoing minutes have been reduced