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Good Citizen / Bon Citoyen

Re: Number Port Not Allowed

It doesn't even get me anywhere after I click the button, just defaults to the error message. Also, trying to port from Telus. Didn't have account information needed when I signed up yesterday

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Good Citizen / Bon Citoyen

Re: Number Port Not Allowed

Hi there! Trying to port from Teluls prepaid.

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Mayor / Maire

Re: Number Port Not Allowed

If you activated your SIM @ratman12 you cant currently port from within your self service account.  You have to contact the moderators to port for you. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type " Port Request"  and follow the prompts to get to one 
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

 

Give them your name on the account, telephone number to port and your Telus account number.

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Good Citizen / Bon Citoyen

Re: Number Port Not Allowed

I've tried that and to log a ticket but keep getting Error 404.

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Mayor / Maire

Re: Number Port Not Allowed

@ratman12 @Use this private message link to contact them directly 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Type "Port Request" in the subject message field.  You must have something in the subject message field in order to send your message.

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Retired Oracle / Oracle Retraité

Re: Number Port Not Allowed


@kselmak wrote:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en 


That link is for activation assistance. Since this member was trying to port in the self serve account, the account has already been opened. The activation live chat is run by Public Mobile store managers, and since the account has already been opened, they would not be able to help with number porting. They would be able to assist if the port in was being done during activation.

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