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ratman12
Good Citizen / Bon Citoyen

Number Port Not Allowed

Trying to move my number from an existing account on a different carrier but it won't work.

 

Any workarounds?

RossN
Mayor / Maire

Re: Number Port Not Allowed

@ratman12  hi your account needs to be still active is it?

JoyLuck
Mayor / Maire

Re: Number Port Not Allowed


@ratman12 wrote:

Trying to move my number from an existing account on a different carrier but it won't work.

 

Any workarounds?


You can always contact a moderator for assistance:

 

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

ratman12
Good Citizen / Bon Citoyen

Re: Number Port Not Allowed

yes it is. when I click the button "transfer number from another wireless service provider it says 

 

Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team.

 

Which does nothing as it won't allow me to sign in and log the ticket fully.

ratman12
Good Citizen / Bon Citoyen

Re: Number Port Not Allowed

I tried this, but it won't let me sign in after just creating the account in the community.

kselmak
Mayor / Maire
JoyLuck
Mayor / Maire

Re: Number Port Not Allowed


@ratman12 wrote:

I tried this, but it won't let me sign in after just creating the account in the community.


Use this direct link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

RossN
Mayor / Maire

Re: Number Port Not Allowed

@ratman12 @i you must click on the ? bottom right corner ask Simon to speak with a moderator

 

gblackma
Mayor / Maire

Re: Number Port Not Allowed

@ratman12 porting from Koodo prepaid isn't allowed. You have to sign up with a temporary number and contact the moderators to port it for you. Which carrier are you trying to port from? Thanks. Welcome to PM.  Stay safe. 

Naepalm
Mayor / Maire

Re: Number Port Not Allowed

@ratman12  sounds like you might be transferring it over from koodo? If you are transferring a koodo prepaid number you will need to speak with  moderator.

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