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Good Citizen / Bon Citoyen

Number Port Not Allowed

Trying to move my number from an existing account on a different carrier but it won't work.

 

Any workarounds?

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Mayor / Maire

Re: Number Port Not Allowed

@ratman12  hi your account needs to be still active is it?

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Good Citizen / Bon Citoyen

Re: Number Port Not Allowed

yes it is. when I click the button "transfer number from another wireless service provider it says 

 

Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team.

 

Which does nothing as it won't allow me to sign in and log the ticket fully.

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Mayor / Maire

Re: Number Port Not Allowed


@ratman12 wrote:

Trying to move my number from an existing account on a different carrier but it won't work.

 

Any workarounds?


You can always contact a moderator for assistance:

 

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

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Good Citizen / Bon Citoyen

Re: Number Port Not Allowed

I tried this, but it won't let me sign in after just creating the account in the community.

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Mayor / Maire
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Mayor / Maire

Re: Number Port Not Allowed

@ratman12 porting from Koodo prepaid isn't allowed. You have to sign up with a temporary number and contact the moderators to port it for you. Which carrier are you trying to port from? Thanks. Welcome to PM.  Stay safe. 

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Good Citizen / Bon Citoyen

Re: Number Port Not Allowed

Hi there! Trying to port from Teluls prepaid.

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Retired Oracle / Oracle Retraité

Re: Number Port Not Allowed


@kselmak wrote:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en 


That link is for activation assistance. Since this member was trying to port in the self serve account, the account has already been opened. The activation live chat is run by Public Mobile store managers, and since the account has already been opened, they would not be able to help with number porting. They would be able to assist if the port in was being done during activation.

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Mayor / Maire

Re: Number Port Not Allowed


@ratman12 wrote:

I tried this, but it won't let me sign in after just creating the account in the community.


Use this direct link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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