Not able to access self serve

[alla5]

I don't remember my password. 

When trying to enter my email, a page appears and it says "ForgotPassword/OldPasswordNotValidContactAdmin". Then nothing is available. Please help me to access to the account. Thank you

[geopublic]

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@alla5 wrote:

I don't remember my password. 

When trying to enter my email, a page appears and it says "ForgotPassword/OldPasswordNotValidContactAdmin". Then nothing is available. Please help me to access to the account. Thank you

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Have you setup your account before or is this the first time? If you haven't set it up before use this link.

[BEER]

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@alla5 wrote:

I don't remember my password. 

When trying to enter my email, a page appears and it says "ForgotPassword/OldPasswordNotValidContactAdmin". Then nothing is available. Please help me to access to the account. Thank you

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I think there is a feature for re-setting your password. It's a link below where you would type in your password -"forgot Password".

[cavemantoronto]

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@alla5 wrote:

I don't remember my password. 

When trying to enter my email, a page appears and it says "ForgotPassword/OldPasswordNotValidContactAdmin". Then nothing is available. Please help me to access to the account. Thank you

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You could try that forgot password feature in a different web browser.  Web sites aren't always compatible with all browsers 

[Lieux · Accepted solution]

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@alla5 wrote:

I don't remember my password. 

When trying to enter my email, a page appears and it says "ForgotPassword/OldPasswordNotValidContactAdmin". Then nothing is available. Please help me to access to the account. Thank you

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You need to reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. They will help you. Waiting time is few hours to 2 days. Be patient.