cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to access my self-serve account

nnammake
Great Neighbour / Super Voisin

Hi there, 

 

Not able to access my account. 

When I put in my email address and password, it says "invalid" account. 

I also tried "forgot password" - but when i proceed as per directed to reset, it gives me an error and then says I have been locked out. 

Extermely frustrating to try and understand/make changes to my account when I'm not even able to access it. There also isn't an ability to type a "private message" to the MODs. that webpage turns up blank.

 

Please advise.

 

Thank you

1 REPLY 1

closng
Deputy Mayor / Adjoint au Maire

Hi @nnammake,

 

Sorry to hear about that. 

 

Yes, you will have to send a message to the Moderators to have them help you reset your account or help set up your new account.

 

To send them a message, follow the below link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

If the above still turns out to be blank for you, please try logging out of the community and login back in or try a different browser or incognito mode on Chrome.

 

Hope that helps.

Need Help? Let's chat.