To anyone who can help,
I am having issues with my service. I have had no service for 2 days now. My account is paid and up to date. My SIM card is 6months old. I have tried a master reset with taking out the putting the SIM card back in. Do you have any other suggestions?
You should contact moderators athttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Give them account number
Do you have access to self serve
What doesit say?
Try putting your sim in another phone.
Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. Also try to add a $1 top up payment. As a last resort do a factory rest. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I do have access, everything seems normal.
Ill try contact them, I’ve sent them a message 2 days ago and haven’t gotten a response yet.
Nothing from the moderators yet. I’m thinking it might be my phone that’s giving me hassles. Just going to take it in tomorrow and see what can be done. I can’t wait any longer. I need to have a working phone haha.
Thanks for all the help!