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Good Citizen / Bon Citoyen

No service

To anyone who can help,

I am having issues with my service. I have had no service for 2 days now. My account is paid and up to date. My SIM card is 6months old. I have tried a master reset with taking out the putting the SIM card back in. Do you have any other suggestions?

With thanks,

Jaryd

Tags (1)
Town Hero / Héro de la Ville

Re: No service

 
Town Hero / Héro de la Ville

Re: No service

You should contact moderators athttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give them account number

Do you have access to self serve

What doesit say?

Town Hero / Héro de la Ville

Re: No service

Try putting your sim in another phone.

Try the lost phone trick. To report your phone stolen.  Login to your account.  Choose  Plans and Add-ons tab. Then choose  Lost/Stolen Phone  tab.  The choose  Suspend Service  tab.  Logout.  Wait few minutes. Login in and report your phone found.  Reboot your phone. Also try to add a $1 top up payment. As a  last resort do a factory rest.  If you still have problems then contact a moderator. Moderator can be reached at  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

Good Citizen / Bon Citoyen

Re: No service

I’ll give that a try. 

Thanks for the tip!

Good Citizen / Bon Citoyen

Re: No service

I do have access, everything seems normal.

Ill try contact them, I’ve sent them a message 2 days ago and haven’t gotten a response yet.

Town Hero / Héro de la Ville

Re: No service

If you don't get response today resend the request please

Town Hero / Héro de la Ville

Re: No service

Any news from moderators?

What kind of issues duo you have with your service? Maybe community could help while you walt

Good Citizen / Bon Citoyen

Re: No service

Nothing from the moderators yet. I’m thinking it might be my phone that’s giving me hassles. Just going to take it in tomorrow and see what can be done. I can’t wait any longer.  I need to have a working phone haha.

Thanks for all the help!

Town Hero / Héro de la Ville

Re: No service

If you can loan a phone to test the sim it wood be great.

Who was the previous provider on that phone?