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Great Neighbour / Super Voisin

Re: No service

I have a new plan, I just paid for my monthly service, my sim card has been activated and I ported my no it’s successful but my phone has no service from public mobile . Help 

Mayor / Maire

Re: No service


@minnuts wrote:

I have a new plan, I just paid for my monthly service, my sim card has been activated and I ported my no it’s successful but my phone has no service from public mobile . Help 


Did you try your Sim in another phone? Is your phone  unlocked?

Moderator

Re: No service

I am sorry to hear that you have no service. If your phone is unlocked already, you can try to restart the phone or reset the network settings (if you are an Apple user).

 

As @Lieux mentioned already, you can also try the sim in another phone to see if you get service. If the sim works in another phone, there must be something faulty with the phone that you are trying to use.

 

In case the sim card does not work in another phone either, feel free to contact one of the Moderators in private so we can have a look into your account and help out.

 

Hope this helps.

 

Beatrice

Public Mobile Moderator Team

Great Neighbour / Super Voisin

Re: No service

Yes I did and it’s working Thank you so much