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Good Citizen / Bon Citoyen

No service

Signed up for service for yesterday, account emailed me all is good but still no service this morning.

 

Model Citizen / Citoyen Modèle

Re: No service

Welcome to Public Mobile @4isbetter.

It can be frustrating when things don't just work like they're supposed to.

 

Did you port your number from a different carrier or is this a new account?

 

Good Citizen / Bon Citoyen

Re: No service

I tried to port my old number from Freedom didn't work so I picked a new number from Public mobile.Still no service

 

Model Citizen / Citoyen Modèle

Re: No service


@4isbetter wrote:

I tried to port my old number from Freedom didn't work so I picked a new number from Public mobile.Still no service

 


The porting process can take some days, have you tried rebooting your phone?

Model Citizen / Citoyen Modèle

Re: No service

That has got to be frustrating @4isbetter

I've had some of my own hiccups when onboarding with Public Mobile, but not no service.

You could check if your phone will work with Public Mobile using this website:

https://willmyphonework.net/

 

Did you try the port yourself or were you doing this in a store or kiosk etc with someone helping you? Which plan from Public Mobile are you on? Have you activated your SIM cardusing the self serve account already?

These are just standard questions that might be helpful, if you have already done these things just disregard them.

 

I don't know if you are familiar with how to contact a moderator, but here is a link to get a person on to moderator team to help you with your account.

 

You can click here also to send them a private message.

 

 

In your message please include:

 

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

 

 

How long until they reply?:

 

  • Office Hours: Mon-Friday 9 am to 9 pm, and Saturday & Sunday from 9 am to 7:30 pm [Toronto Time]

 

  • Typical response time is between 1-3 hours, depending on how many messages in the queue, but can be up to 48 hours.

 

  • There is no need to send multiple messages. In fact, each message you send will put you all the way to the back of the line.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

 

Good Citizen / Bon Citoyen

Re: No service

have rebooted the phone several times as well as removing the sim card. could my sim card be no good?

Good Citizen / Bon Citoyen

Re: No service

no where did it state it could take days to port never would have signed up

Model Citizen / Citoyen Modèle

Re: No service

@4isbetter I think the days is the maximum it could take.

Most are completed within a couple hours.

I believe when I activated my account with WoW mobile, the warning was that it could take up to 24 hours, but is usually finished withing 2 hours. When you lost service on your old SIM, the port was done and you could insert the new SIM from Public Mobile.

 

Did you port an old number or activate a new number?

 

The defective SIM card would be very rare, but not impossible. There was a recent thread on here where someone had a SIM card replaced and then it started working.

 

Have you tried the SIM card in another phone if you have one available?

Good Citizen / Bon Citoyen

Re: No service

no one to help you its all self serve, tried to port my old number nothing happened so picked a PM number and still no service but they took my money no problem.  

Model Citizen / Citoyen Modèle

Re: No service

@4isbetter

Just to reassure you that my ports, I did 2, were completed within a couple hours. So the extended time you are experiencing is not the norm and it is good that you are reaching out.

I suggest you contact the moderator team with a private message as suggested above to get things started.

The sooner that is done, the quicker things have a chance of getting resolved.

 

The reason I ask about about doing this yourself or with assistance is because there are some places where you have an actual person assist in activating or porting your account. I did both of mine at a WoW Mobile Kiosk. I believe you can also have this done at Koodo Kiosks as well and I have heard of many getting theirs from Walmart with a representative as well.