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No service

Jaryd-Esnlin89
Good Citizen / Bon Citoyen

To anyone who can help,

I am having issues with my service. I have had no service for 2 days now. My account is paid and up to date. My SIM card is 6months old. I have tried a master reset with taking out the putting the SIM card back in. Do you have any other suggestions?

With thanks,

Jaryd

9 REPLIES 9

If you can loan a phone to test the sim it wood be great.

Who was the previous provider on that phone?

Jaryd-Esnlin89
Good Citizen / Bon Citoyen

Nothing from the moderators yet. I’m thinking it might be my phone that’s giving me hassles. Just going to take it in tomorrow and see what can be done. I can’t wait any longer.  I need to have a working phone haha.

Thanks for all the help!

Any news from moderators?

What kind of issues duo you have with your service? Maybe community could help while you walt

If you don't get response today resend the request please

Jaryd-Esnlin89
Good Citizen / Bon Citoyen

I do have access, everything seems normal.

Ill try contact them, I’ve sent them a message 2 days ago and haven’t gotten a response yet.

Jaryd-Esnlin89
Good Citizen / Bon Citoyen

I’ll give that a try. 

Thanks for the tip!

Triguy
Mayor / Maire

Try putting your sim in another phone.

Try the lost phone trick. To report your phone stolen.  Login to your account.  Choose  Plans and Add-ons tab. Then choose  Lost/Stolen Phone  tab.  The choose  Suspend Service  tab.  Logout.  Wait few minutes. Login in and report your phone found.  Reboot your phone. Also try to add a $1 top up payment. As a  last resort do a factory rest.  If you still have problems then contact a moderator. Moderator can be reached at  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

kselmak
Mayor / Maire

You should contact moderators athttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give them account number

Do you have access to self serve

What doesit say?

kselmak
Mayor / Maire
 
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