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Great Neighbour / Super Voisin

No self serve, no phone!

I JUST activated my new sim in a new phone but hadn’t set up Self Serve yet. Psycho bf steals phone and I cant report it stolen or stop any auto payments without the actual phone. What do I do?? 


Accepted Solutions
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Mayor / Maire

Re: No self serve, no phone!

@ChrysD 

Sorry to hear about your troubles.  

 

If you can't access self service, you will need to contact moderator

To contact moderator via 2 methods:

  1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Moderators usually respond within a few hours.  Check the envelope icon on the right upper corner up website. 

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: No self serve, no phone!

@ChrysD 

Sorry to hear about your troubles.  

 

If you can't access self service, you will need to contact moderator

To contact moderator via 2 methods:

  1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Moderators usually respond within a few hours.  Check the envelope icon on the right upper corner up website. 

View solution in original post

Highlighted
Mayor / Maire

Re: No self serve, no phone!

@ChrysD if you can't prove ownership, report your credit card lost and get a replacement card. Don't forget to update any bills that may be affected. Stay safe. 

Highlighted
Great Neighbour / Super Voisin

Re: No self serve, no phone!

I have EVERYTHING paid by my credit card. To report it stolen I would have to get in touch with every single company and bill payment I have auto pay set up with. Thank you for your advice, but no! 

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