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Good Citizen / Bon Citoyen

No Internet Access

Hi everyone,

Is there any outage issues or something going on with the network? Got a "No Internet Access" icon on my phone. Restarted a few times, and turned on/off the mobile network and still nothing. Everything was fine about 30 mins ago.

 

Thanks

Mark

Model Citizen / Citoyen Modèle

Re: No Internet Access

Not here. I'm in pei, what area are you in? Is it an area you usually expect good service?

Good Citizen / Bon Citoyen

Re: No Internet Access

St. John's

Restarted a few times, turned wifi on/off a few times, and even turned Airplane Mode on/off to see if it helped trigger it.

 

No wifi access here in the building to try (not till lunch time)

GR
Town Hero / Héro de la Ville

Re: No Internet Access

Could it be that you're out of data? 

Oracle

Re: No Internet Access

@msquires22, can you go into your self serve account and confirm that data has not been used up, mobile data has not been turned off on the phone, APN settings have not been altered.  Also are you getting a connection onto the wireless network?

Good Citizen / Bon Citoyen

Re: No Internet Access

Mine is working

Good Citizen / Bon Citoyen

Re: No Internet Access

Thanks for suggesting to check my plan - new credit card , and the old one was still listed. Updated the card info and good

 

Thanks everyone!

Great Neighbour / Super Voisin

Re: No Internet Access

Working fine in Ontario..Hope you get your service back Have you tried shutting phone down, remove sim, replace and turning back on. Sometimes this works