cancel
Showing results for 
Search instead for 
Did you mean: 

No Data Usage

akshea
Great Neighbour / Super Voisin

Hi,

I have been using PM for 6 months already and since yesterday evening, I have not been able to connect to the internet using my phone. I am getting close to my billing cycling and received a notification last week that I have used up 95% of my limit. I thought they will send out another email if I have completely used up my data. I tried to log in to see how much data I have left but it's not showing up under Overview tab or the View My Usage page.

 

Capture2.JPG

Thanks,

 

 

2 REPLIES 2

WearySky
Deputy Mayor / Adjoint au Maire
Yup, this is a stupid "feature" of the self service portal. Why the data add-on disappears when your data is used up, I have no idea.

ShawnC13
Oracle
Oracle

@akshea, you have used all of your data.  If it is not showing up in your addons then it has all been used up.  Depending on how far away from your renewal you have 3 options really:

1) Renew your plan early. ( I think you need a mod to do this)

2) Purchase a data addon (doesn't expire until all data is used)

3) Use wifi until your plan renews

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Need Help? Let's chat.