02-23-2019 01:35 PM - edited 01-05-2022 03:27 AM
I switched the email on my daughter's line to my secondary email so I could use my primary email to become a public mobile user... now I cannot log into her account and when I try to reset the password it tells me the email cannot be verified. I did not recieve a verification email and was able to sign in immediately after changing it!!! Someone HELP me please!!!
Solved! Go to Solution.
02-23-2019 04:29 PM
Thank you for all your help!!!
02-23-2019 04:02 PM
You can already write a message to the moderator for help..here.. @sharveinotte
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Waiting time is few hours to 2 days....but they will help you with this problem.
02-23-2019 04:00 PM
@sharveinotte wrote:The new email address just tells me not verified
@sharveinotte, since it's not accepting the e-mail address for your daughter's account when you tell it to reset the password, you'll need to contact the moderators.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-23-2019 01:53 PM - edited 02-23-2019 01:56 PM
The new email address just tells me not verified
02-23-2019 01:51 PM
The address that was associated with her account is what is now on my account, that I just set up today. Only my line is showing. Is there a way to get back into her account?
02-23-2019 01:49 PM - edited 02-23-2019 01:51 PM
@sharveinotte wrote:When I signed in, I selected change email. Once it was saved I logged out and it allowed me to log back in using the email I changed it to. But after setting up my account, I tried logging back into her account and it won't let me now.
Disscussing this with other Oracles, it looks like if an e-mail address has ever been used before, it can never be reused for another self-serve account. The could be why you aren't getting the verification e-mail message for the new account and why that one isn't working.
As for your daughters account, do either e-mail addresses work for that account now?
02-23-2019 01:42 PM
When I signed in, I selected change email. Once it was saved I logged out and it allowed me to log back in using the email I changed it to. But after setting up my account, I tried logging back into her account and it won't let me now.
02-23-2019 01:40 PM
@sharveinotte wrote:I switched the email on my daughter's line to my secondary email so I could use my primary email to become a public mobile user... now I cannot log into her account and when I try to reset the password it tells me the email cannot be verified. I did not recieve a verification email and was able to sign in immediately after changing it!!! Someone HELP me please!!!
How did you change the e-mail address on your daughter's account? Did you go through the moderators?
To my knowledge, charning the e-mail address listed in the customer's profile doesn't change the address that is used for logging in.