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Great Citizen / Super Citoyen

Need to port my daughters # from my account to her own PM account

My daughters phone # is under my name and she needs to port it to her own PM account. 

 

On the port request, do I put her info (new PM account in her name) or my info (existing account being ported) in the first name/ address fields ?

 


Accepted Solutions
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Retired Oracle / Oracle Retraité

Re: Need to port my daughters # from my account to her own PM account


@Klane wrote:

My daughters phone # is under my name and she needs to port it to her own PM account. 

 

On the port request, do I put her info (new PM account in her name) or my info (existing account being ported) in the first name/ address fields ?

 


The new Public Mobile account can be under anyone's name.

 

For the porting request, you must enter your name.  It's the name on the originating carrier's account that matters when it comes to the number portability form.

View solution in original post


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Mayor / Maire

Re: Need to port my daughters # from my account to her own PM account

@Klane You can't port numbers between PM accounts. You may be able to change the name on the account to hers instead, it may require the moderators.
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Oracle

Re: Need to port my daughters # from my account to her own PM account

@Klane   activate a new pm account( assuming you have not done this yet) and use her info.  get pm assiigned number.  once activated and all works sign into selfserve and  start a port.

 

use the  account name and number that is on your account when  entering in the porting info, no need for pin or IMEI.  if all goes wel it shoudl be less than a couple hour. 

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Great Citizen / Super Citoyen

Re: Need to port my daughters # from my account to her own PM account


@Alex888 wrote:
@KlaneYou can't port numbers between PM accounts. You may be able to change the name on the account to hers instead, it may require the moderators.

Her # is not with PM yet, try to bring it over... she has a temp PM #

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Great Citizen / Super Citoyen

Re: Need to port my daughters # from my account to her own PM account


@mimmo wrote:

@Klane   activate a new pm account( assuming you have not done this yet) and use her info.  get pm assiigned number.  once activated and all works sign into selfserve and  start a port.

 

use the  account name and number that is on your account when  entering in the porting info, no need for pin or IMEI.  if all goes wel it shoudl be less than a couple hour. 


I thought this would be the case, ie they are asking for the old account info because the request to port is from her new PM account and they know her info.... what through me off os it says at the top of the request it must match billing info and as well it asks for the old account holders name at the bottom as if I didn't just provide it in the first 3 lines.... that's why I am unsure if it's my info or hers

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Mayor / Maire

Re: Need to port my daughters # from my account to her own PM account


@Alex888 wrote:
@KlaneYou can't port numbers between PM accounts. You may be able to change the name on the account to hers instead, it may require the moderators.

 @Alex888 

I totally thought he was asking about porting between two PM accounts. I don't know how mimmo divined that out of that OP.

 

@Klane: Interesting that after all the negative comments in your other thread that you're bringing another customer in.

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Mayor / Maire

Re: Need to port my daughters # from my account to her own PM account


@Klane wrote:

My daughters phone # is under my name and she needs to port it to her own PM account. 

 

On the port request, do I put her info (new PM account in her name) or my info (existing account being ported) in the first name/ address fields ?

 


@Klane  Who is the provider that the number needs to be ported from? 

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Retired Oracle / Oracle Retraité

Re: Need to port my daughters # from my account to her own PM account


@Klane wrote:

My daughters phone # is under my name and she needs to port it to her own PM account. 

 

On the port request, do I put her info (new PM account in her name) or my info (existing account being ported) in the first name/ address fields ?

 


The new Public Mobile account can be under anyone's name.

 

For the porting request, you must enter your name.  It's the name on the originating carrier's account that matters when it comes to the number portability form.

View solution in original post

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Great Citizen / Super Citoyen

Re: Need to port my daughters # from my account to her own PM account

 

 

@z10user4 she is already a customer, just no service from PM... seemed clear that she already has a temp #.

 

Also you assumed my account meant PM to PM when really it meant an account in my name, guess that's why you shouldn't assume. 

 

Everyone know you cannot port a number to the same carrier, that applies to all carriers... by definition not a port just an account holder change.

 

That is the reason for the discussion of the unacceptable slow response time for support.

There seems to be a lot you dont know, now you do 🙂


 

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Deputy Mayor / Adjoint au Maire

Re: Need to port my daughters # from my account to her own PM account


@Klane wrote:

 

 

@z10user4 she is already a customer, just no service from PM... seemed clear that she already has a temp #.

 

Also you assumed my account meant PM to PM when really it meant an account in my name, guess that's why you shouldn't assume. 

 

Everyone know you cannot port a number to the same carrier, that applies to all carriers... by definition not a port just an account holder change.

 

That is the reason for the discussion of the unacceptable slow response time for support.

There seems to be a lot you dont know, now you do 🙂


 


Sorry. I have to agree with @z10user4 on all points here