Need to access account

[Matthieu_C]

I work for a non profit and we are assisting a new family who have come to Canada as refugees.  I set up one account/phone with PM for one family member and all is well.  For the second, they wanted me to use the same email.  The system let me process it but now I can't access that account since it is the same username.  I really should have thought that through.  How can I now access the second account i made with the same username?  

[RossN]

@mikegoetz hi please edit your post this is a public forum not a good idea to have personal info here top right corner 3 dots press then edit you number

[Anonymous]

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@mikegoetz wrote:

need account number for ph. number xxxxxxx

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If you can log in to your self-serve then it's in the upper right area. Or you can get it from the welcome email sent when you signed up.

[mikegoetz]

need account number for ph. number 

phone # removed by computergeek541

[LovesToPM]

Any news yet? I'm interested to know the outcome.

Does the SIM card of the second account have service?

If it is not working, then I would restart the activation process from the beginning and use a different email address.

[sunflowershine]

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@Matthieu_C wrote:

Any idea on how long a mod will take to respond?

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@Matthieu_C Sometimes up to 2 days. 

[Matthieu_C]

Any idea on how long a mod will take to respond?

[Sharry19 · Accepted solution]

Sorry to hear about that. It's always recommended to use different email id for different account. What you can do now please send a Private message to the Moderator by clicking on this link @CS_Agent 

**** Please note: I am not a Moderator ****

[RobertQc]

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@Matthieu_C wrote:

I work for a non profit and we are assisting a new family who have come to Canada as refugees.  I set up one account/phone with PM for one family member and all is well.  For the second, they wanted me to use the same email.  The system let me process it but now I can't access that account since it is the same username.  I really should have thought that through.  How can I now access the second account i made with the same username?  

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That doesn't sound right, the system should not have allowed that, I would try to create the account again here with a different email https://selfserve.publicmobile.ca/self-registration/ If you are unable to,I suggest sending a message to the moderator team. Click this to send them a message.