Nat

[NatalieAT]

Can you please assist me? My data is not working and I have the $40 plan with 3GB and 500MB.

[popping]

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@RobertQc wrote:

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@CS_Agent wrote:

Hey NatalieAT

We are here to help you but, before we can do that, we need to make sure you’re the account owner. We do this to keep your personal information safe and ensure we’re only making account changes on your behalf.

You’ll be presented with 2 easy options to verify your identity. If you don’t have the required information for one of the two options, please let me know and we’ll find a secure alternative.

Please click on the link below and follow the steps: https://publicmobile.ca/en/on/authentication/unique-link/U2Fs************** (LINK BLOCKED OUT BY ROBERTQC)

Kind Regards,

Rod,
Public Mobile Moderator Team.

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@CS_Agent  ?????? This should be done in a private message??????

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New moderator-in-training!!

[RobertQc]

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@CS_Agent wrote:

Hey NatalieAT

We are here to help you but, before we can do that, we need to make sure you’re the account owner. We do this to keep your personal information safe and ensure we’re only making account changes on your behalf.

You’ll be presented with 2 easy options to verify your identity. If you don’t have the required information for one of the two options, please let me know and we’ll find a secure alternative.

Please click on the link below and follow the steps: https://publicmobile.ca/en/on/authentication/unique-link/U2Fs************** (LINK BLOCKED OUT BY ROBERTQC)

Kind Regards,

Rod,
Public Mobile Moderator Team.

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@CS_Agent  ?????? This should be done in a private message??????

[CS_Agent]

Hi there NatalieAT

We are here to help you but, before we can do that, we need to make sure you’re the account owner. Please send us a private message so we can help you out.

Kind Regards,

Rod,
Public Mobile Moderator Team.

[RobertQc]

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@NatalieAT wrote:

Can you please assist me? My data is not working and I have the $40 plan with 3GB and 500MB.

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@NatalieAT 

Go into network settings and make sure "mobile data" is enabled. Restart your phone. Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Please provide more details. Is the rest of your phone working? Did you just sign up? When did you sign up? Has data ever been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g) If was already on LTE, then try switching to 3G, did it help? No? Then go back to LTE. 

Does MMS work? (Not SMS) MMS uses data. Try sending a picture to yourself. Did you get it?

The most likely cause is the APN. You need to configure (Or re-configure even if you have already configured before) your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated.

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.  

APN Tethering Settings: 

Name: Tethered Mobile Internet
APN: isp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 220
Authentication type: Not set
APN type: dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F