@amyskchan13 wrote:
I got notification message from SMS, it did not use my registered account name, why? how can I have it corrected. No where in my profile (self serve) I found the name being used in SMS message.
Please help. It is a puzzle and I do not understand.
@amyskchan13 What number did you get the message from? Perhaps the text message was sent out in error but as general rule of thumb don't click on any links or open any MMS if you don't recognize the number just as a precaution.
If you are concerned about the text or name issue, you can ask the moderators for an explanation by either submitting a ticket with chatbot SIMon ? mark bottom right of the screen or private messaging Moderator_Team via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
However, if everything is working with your phone and your account details haven't changed, you probably don't need to do anything further and can just disregard/delete the text message you received if it's not relevant.
Just as FYI for everyone on this thread, PM hasn't normally sent out texts addressing customers with their profile name in their account or not ones I had received until recently. However, I can confirm that, for some odd reason, they did do that recently with texts from 5198 which were received on two household accounts for their recent promotion offer of $20 RAF sent out to accounts with few or no referrals.
I have to admit I wasn't really happy that PM decided to use the account names in those texts. I did delete those texts once the promotion offer had expired, but IMO it wasn't necessary for any names to be included. Luckily the names on the account were changed awhile back after reading suggestions from other users here, but still it shouldn't have happened and hopefully PM won't be doing it again. JMO.
