@jinayelim wrote:
I just registered for an account, and received an email to my email address confirming it was registered.
I logged out and tried to login and kept receiving the message the email address and password did not match.
I tried to go through the Forgot Password to try to recover it. I entered my a mail address and confirmed it. The message popped up that the email address is not registered to any account!
What’s going on?
@jinayelim
When you say you registered for an account, did you mean you registered for a Self Serve account link here: https://selfserve.publicmobile.ca/self-registration/
Just to make be clear (and you may already know this), you can only create a Self Serve account with an active Public Mobile SIM card.
So, you already have an activate Public Mobile SIM card, activated in store presumably, since Self Serve accounts do not get created through store activations.
But, they do get created during online activations.
Reset your password link here: https://selfserve.publicmobile.ca/forgot-password/
EDIT, if you have tried the trouble shooting already provided and still cannot log into your Self Serve account even after completing the registration of the account, then contact Moderators for assistance.
To contact the Public Mobile Moderator_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)
