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Good Citizen / Bon Citoyen

Re: My SIM card seems abnormal. I want to replace it.

Yes. I sent a message to them. Thanks. Let's wait for their reply.

Good Citizen / Bon Citoyen

Re: My SIM card seems abnormal. I want to replace it.

Thanks. I am a student recently with less month. I have to wait for their reply. Wish PM can fix the issue as soon as possible.

Good Citizen / Bon Citoyen

Re: My SIM card seems abnormal. I want to replace it.

Thanks. I wish God to save us.

Mayor / Maire

Re: My SIM card seems abnormal. I want to replace it.

When it come to reliable cellular service I'd rather put my faith in a coverage map than in a deity. PM (and Telus, and Bell, and Rogers) can hardly be blamed for failing to provide service outside their service areas. And changing a working SIM card with a working SIM card won't accomplish much. 

Try a different phone, one with hardware and software which is known to be fully compatible with the network. 

 

Deputy Mayor / Adjoint au Maire

Re: My SIM card seems abnormal. I want to replace it.


@Korth wrote:

When it come to reliable cellular service I'd rather put my faith in a coverage map than in a deity. PM (and Telus, and Bell, and Rogers) can hardly be blamed for failing to provide service outside their service areas. And changing a working SIM card with a working SIM card won't accomplish much. 

Try a different phone, one with hardware and software which is known to be fully compatible with the network. 

 


While not the OP, I am the one who was referenced by the OP. I live about 1KM from a Bell Tower with two more that are about 2-3 KM away. As you likely know Bell and Telus share towers to provide their service so for the most part a Bell tower is the same thing as Telus tower connectivity wise..The coverage map shows strong coverage in my area. My hardware is an S8+ bought from Bell originally. I do not have coverage in my area worth anything. Lucky to have 1 bar and about -3 dbM away from losing service entirely at any given moment (and often I have no service). I have also tried an iPhone 5S originally from Bell and a iPhone 8 from Telus. Same problem. I also have the same issue with an LG G7 from Koodo. The coverage maps are likely theoretical at best. There are no obstructions, not even any overly tall trees or buildings. If I stand on the roof and look with binoculars I can see the tower without much magnification. The fact I can see it clearly means there are no obstructions. It doesn't matter if I am inside or outside. Doesn't matter if my Wifi is off in my home or on. Doesn't even matter if I use an expensive signal booster, there isn't enough signal to boost. 

Long story short, I disagree with your faith in the coverage map. While I agree they have no obligation in areas where they don't state coverage, they should have to provide service where they state they provide service. This is especially true when using their hardware (that Koodo (Telus) LG G7 especially and the iPhone 8 from Telus, with PM being Telus too). The coverage map shows I have coverage, I do not. I only use the phone for work, and it works well enough at work (despite being about 2 km from nearest tower which is twice as far as I am at home) or when I am travelling, so I am happy enough with the service but your faith in the service map is misguided. My best guess is the tower is misconfigured, the antennas are not directed in a way to ensure coverage of the area it is meant to cover. I'm in a blind spot, but said blindspot isn't identified on the map. The blindspot covers a large area in my neighbourhood (over 3km) walked to test. It likely spans further but I gave up after that.