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Great Neighbour / Super Voisin

My Phone showing no service iphone 6s Plus

Hello.

I have the sim card in the phone but it shows that no service, also try to edit the APN and only 1 field is active APN: sp.mb.com

 

I have tried to reset the network but no success; please help me out; can you check this cell # if it's activated? 

 

thanks

 

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Mayor / Maire

Re: My Phone showing no service iphone 6s Plus


@AhmedMoustafa wrote:

Hello.

I have the sim card in the phone but it shows that no service, also try to edit the APN and only 1 field is active APN: sp.mb.com

 

I have tried to reset the network but no success; please help me out; can you check this cell # if it's activated? XXXXXXXXXXX

 

thanks

 


We are customers like you...so no private information here.

You have tried what I would suggest to you....

Is your phone unlocked? Or blacklisted?

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Mayor / Maire

Re: My Phone showing no service iphone 6s Plus

@AhmedMoustafaSince it is an iPhone 6s it should be running iOS 12. You don't and shouldn't need to fiddle with the APN. The easiest way for you to diagnoise the issue is to swap your sim card into another phone. If there is service, then it is a problem with the phone (go to Apple Store chances are it will be pricey to fix if it is the antennas).. else it is a Public Mobile issue. Remember all cell phone antenna these days are powered eventually they do burn out.

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Great Neighbour / Super Voisin

Re: My Phone showing no service iphone 6s Plus

Thanks for the reply ; it's the first time to me here

no Iphone is not blacklisted and it's unlocked

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Mayor / Maire

Re: My Phone showing no service iphone 6s Plus

@AhmedMoustafa 

Please remove your phone number information from this public forum.  

 

Can you put your SIM card into another phone?  To determine whether hardware issue versus PM  Service issue.  That is quick way to figure out if your PM number is active or not.  

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Mayor / Maire

Re: My Phone showing no service iphone 6s Plus


@AhmedMoustafa wrote:

Thanks for the reply ; it's the first time to me here

no Iphone is not blacklisted and it's unlocked


@AhmedMoustafa  If you just activated then more than likely your phone is locked. Call your previous provider and ask them to unlock it.

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Great Neighbour / Super Voisin

Re: My Phone showing no service iphone 6s Plus

@geopublic  ; i have bought the SIM card couple days ago but i just start to have in the phone today though.

'm sure the phone is unlocked as well

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Mayor / Maire

Re: My Phone showing no service iphone 6s Plus

@AhmedMoustafaIf you put the SIM card in and it went through the activation process smoothly.. then your phone is unlocked, you can ignore @geopublic's advice. You mentioned you only brought the SIM card a few days ago, have you gone through the process to activate the SIM card? You have to do that before you put in the card into your phone.

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Mayor / Maire

Re: My Phone showing no service iphone 6s Plus


@GinYVR wrote:

@AhmedMoustafaIf you put the SIM card in and it went through the activation process smoothly.. then your phone is unlocked, you can ignore @geopublic's advice. You mentioned you only brought the SIM card a few days ago, have you gone through the process to activate the SIM card? You have to do that before you put in the card into your phone.


Well that's not cool. Call out people fine. Correct people fine. Indirectly correct people by way of saying something different to the OP fine. But to tell a fellow customer to ignore another fellow customer who's trying to help...not cool.

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Mayor / Maire

Re: My Phone showing no service iphone 6s Plus


@AhmedMoustafa wrote:

@geopublic  ; i have bought the SIM card couple days ago but i just start to have in the phone today though.

'm sure the phone is unlocked as well


@AhmedMoustafa  Ok, did you port your number from your old provider? If yes, it could be that the port is stuck and you need to contact PM. 

 

 Also try restarting your phone. If that doesn't work you need to notify the Public Mobile Moderator team.

 

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

 

Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

 

* Please note that account verification will be required when contact the Moderator Team *