My Account has been blocked, as I could not remember my password as security question.
I need to make payment to my account as my service is disconnected.
Please help !
@asksimran Contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
As your wait for moderator help, you can try calling 611 from your phone. You can do some basic account tasks by dialing 611 (especially if you have your credit card registered).
If you need to make a payment right away then you can either purchase a voucher and call 611 or use recharge.com or ding.com but there is a service charge.
I called 611 it's asking for 4 digit account number which I don't remember
Making a payment with a pre-registered payment card or voucher should not require your PIN.
You can also go to some stores and do the instant top-up. Also probably an extra fee.
I am sorry I can't find it so will the moderator will call me ?
Could you try 611 again. I'm pretty positive it shouldn't be asking for a PIN when just trying to make a payment. But you saying that it did, lessens my confidence.