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My Account Site is down

tynerkm
Great Neighbour / Super Voisin

I am unable to get to the login screen for my account. https://selfserve.publicmobile.ca/

Is there a specific website support that we can contact?

Is there another link that we can go to to access our account?

8 REPLIES 8

marimacas
Model Citizen / Citoyen Modèle

I had the same issue yesterday. After clearing the cache and cookies, I tried browsing both Firefox and Chrom, but I didn't see any difference, so I just gave up.

pmmobile
Model Citizen / Citoyen Modèle

@tynerkm  There was another post about this problem earlier today. It's likely the site was just down in the morning and seems to be working fine now

Triguy
Mayor / Maire

Try using a different browser and clear your cache and cookies.

LovesToPM
Mayor / Maire

@tynerkm wrote:

I am unable to get to the login screen for my account. https://selfserve.publicmobile.ca/

Is there a specific website support that we can contact?

Is there another link that we can go to to access our account?


There are actually 2 links:

 

English site: https://selfserve.publicmobile.ca/

French site: https://libreservice.publicmobile.ca/

 

PM seems to sometimes apply webpage updates during the day (while staff is at work).

Maybe they are prepping the system for an upcoming promo...


When the site doesn't respond like this, better to try again later.

ambenisar
Great Neighbour / Super Voisin

Not working on any browsers on my desktop, but was able to connect through Chrome browser on my Android phone.

will13am
Oracle
Oracle

It is not loading for me also.  Down for everyone says it's just me.  So, it is a load factor issue. 

LovesToPM
Mayor / Maire

@tynerkm wrote:

I am unable to get to the login screen for my account. https://selfserve.publicmobile.ca/

Is there a specific website support that we can contact?

Is there another link that we can go to to access our account?


It's slower than usual, but it's working fine now.

Try clearing your browser cache and open a new tab using incognito mode.

 

On Windows, it's working with Firefox, not so much with Chrome atm.

Jb456
Mayor / Maire

Just tried. Working for me on Chrome on Android 

 

Try clearing your history and cookie cachd.

 

To reopen a fresh browser or try incognito mode.

 

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