Mts prepaid number

[Mamayao]

Had an MTS prepaid phone number that I tried to port to PM. Purchased PM SIM card from Landon drugs store. big issue is can make calls but cannot receive, which means porting was unsucessful. Please advice.

[darlicious]

---

---

@mimmo wrote:

portiiing can take a couple hours, and your old MTS number needs to be active for a port to complete.  if you have met those requiremnts then you need to  submit a ticket via SIMon with the correct porting info.

The best way to contact moderators is to use the ChatBot SIMon (the green ? on bottom of screen). Typing "submit ticket" then clicking on "contact us", is the quickest way I have found to get to the submit ticket for moderator assistance form.

or you can try the info in this link: https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-...

---

@mimmo wrote:

portiiing can take a couple hours, and your old MTS number needs to be active for a port to complete.  if you have met those requiremnts then you need to  submit a ticket via SIMon with the correct porting info.

The best way to contact moderators is to use the ChatBot SIMon (the green ? on bottom of screen). Typing "submit ticket" then clicking on "contact us", is the quickest way I have found to get to the submit ticket for moderator assistance form.

or you can try the info in this link: https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-...

@mimmo  Ah yes in the right hands this is a tool for success!

@Mamayao  Very happy that link worked for you I gave the same info to someone else and was curious if it would still work....any pieces of advice in regards to dealing with the porting department on your own?

---

[mimmo · Accepted solution]

portiiing can take a couple hours, and your old MTS number needs to be active for a port to complete.  if you have met those requiremnts then you need to  submit a ticket via SIMon with the correct porting info.

The best way to contact moderators is to use the ChatBot SIMon (the green ? on bottom of screen). Typing "submit ticket" then clicking on "contact us", is the quickest way I have found to get to the submit ticket for moderator assistance form.

or you can try the info in this link: https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-...

[Triguy]

Your porting is incomplete and you need to submit a ticket by clicking on the question mark on the bottom right.