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Great Neighbour / Super Voisin

Money

Last month I was charged twice the amount I should have been how do I get that money back???

Great Citizen / Super Citoyen

Re: Money

What is your balance?

If you have the money on your balance it will be used next cycle to pay for your plan.

Can you the screenshot of your payment history with personal info blanked out? 

If you were charged twice (so that your balance is 0 or about that) for your plan then you should contact moderators

Your payment history will tell you exactly

Oracle

Re: Money


@Shiv wrote:

Last month I was charged twice the amount I should have been how do I get that money back???


Can you post a screenshot of your payment history with personal info removed we might be able to see what is going on?  Were you charged twice on the same day, with 30 plans there are some months that you can have 2 payments come out.  Did you switch plans at all?


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Money

Can you post a screen shot of your recent payments...then we can help sort this out for you.

Good Citizen / Bon Citoyen

Re: Money

Need more info to help

Mayor / Maire

Re: Money

@Shiv  Are you sure? Please note that plans are 30 days so it's possible to renew a plan twice in one month. Did you check the dates?

Great Citizen / Super Citoyen

Re: Money

Also did you buy any add-ons?