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Mod hours incorrect on get-help page

Anonymous
Not applicable

Attention @CS_Agent, the hours listed for moderators on the get-help page (https://www.publicmobile.ca/en/on/get-help) are incorrectly showing Sat/Sun as 9-7:30.  S/B 9-7pm according to a post by @MarieHelene_L on 2017-05-27, in the following knowledge base topic https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder....  BTW, the KB article also shows the wrong times for Sat/Sun.

 

 

7 REPLIES 7

matbasm
Deputy Mayor / Adjoint au Maire

@Brooke_C, I think this would warrant an announcement.  Mostly so that community members are made aware of the change, and pass on the new hours when replying to other members that are having issues.

Brooke_C
Retraité / Retired
Retraité / Retired

Hi @Anonymous and @Jorno

 

It is true that our hours are now (eastern time): 

Monday to Friday: 9AM- 9PM

Saturday and Sunday: 9AM-7:30PM

 

This means we now have an additional 30 min of coverage on the weekends. If you see anything that states different times, please let me know! Thanks. 

Anonymous
Not applicable

@Jorno, Yes, revision 23 correctly shows 7pm.  However, the current revision (which is #24) shows 7:30.

Jorno
Model Citizen / Citoyen Modèle

@Anonymouswrote:

@Jorno(and @CS_Agent), Actualy there are two KB articles with the wrong time.  The one I mentioned in my original post, and also https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-do-I-contact-Public-Mobile/ta-p/30476.  If you found a KB article that has the correct times, please share a link.


I am aware of the second article as I mentioned it in my post on 02-06-2018 🙂  Upon rereading MarieHelene_L's post, I believe this second article is the article by Jeremy that she was unable to update.

 

The KB article in your original post is the same article that I was confirming had been updated.  Looking at the "Updated By" tag at the top right of the article shows that @Brooke_C updated the article on 02-14-2018 - eleven days after MarieHelene_L confirmed updating the article in this post.  A look at the article history better confirms the update by @MarieHelene_L.  You can even view Revision #23 and see the changed hours. The update by Brooke_C led me to question if it is possible that the now shown hours are correct.  The moderator hours appear to be the only change from Revision #23 to the current Revision #24.

 

I am unaware of any other KB articles discussing moderator hours.

 

Clear as mud? 🙂

Anonymous
Not applicable

@Jorno(and @CS_Agent), Actualy there are two KB articles with the wrong time.  The one I mentioned in my original post, and also https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-do-I-contact-Public-Mobile/ta-p/30....  If you found a KB article that has the correct times, please share a link.

Jorno
Model Citizen / Citoyen Modèle

In this recent post (dated 02-03-2018), @MarieHelene_L reconfirms the moderator hours and confirms updating the knowledge base (KB) article to show the official moderator hours (as of then) are (in Eastern Time)

- Monday to Friday 9am to 9pm

- Saturday and Sunday 9am to 7pm

 

I know that it was updated because I remember reading the KB article and seeing the updated hours.  Is it possible moderator hours have recently changed and the times shown are correct?

will13am
Oracle
Oracle

@Brooke_C, this is the type of issues I was alluding to about maintaining current reference material for customers to access.  @Anonymous, thanks for bringing this up.  

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