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Great Neighbour / Super Voisin

Mobile site?

Is there seriously not a mobile-optimized version of the self-serve site?

 

If there is, please let me know the address.

 

It's difficult to navigate and use, even using pinch to zoom.

 

I shudder to think what a poor experience this is for screen reader and switch access users.

 

This is baseline user experience for a mobile provider.

 

 

 

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Great Neighbour / Super Voisin

Re: Mobile site?

I'm new to Public Mobile and yeah, I noticed to. You would think that a site mainly used on mobile would be optimized for it Smiley Happy 

 

There's some other infuriating things.

  • Password limitation not mentionned (20 chars?).
  • Not able to paste in the password text field (Lastpass can fill but it don't everywhere ex: the confirmation field). 
  • Field not trimming the space at the end of an autocomplete suggestion (ex: says bad email format as there's a space at the end because I clicked the autocomplete). 

That's just what I noticed within 5 minutes Smiley Tongue 

Oracle

Re: Mobile site?

There's no mobile site.  What you see is what you get.  This is a uber budget operation.

Great Citizen / Super Citoyen

Re: Mobile site?

You’ll get used to it, but yes I agree a mobile optimized site would help.

 

it gets tricky if your eyesight is poor and your phone is small (iPhone SE)

 

Its strange, the community site is optimized, but not the self serve site

Mayor / Maire

Re: Mobile site?

bell and rogers and koodo have better sights for twice the price maybe you should try them

Town Hero / Héro de la Ville

Re: Mobile site?


@RossN wrote:

bell and rogers and koodo have better sights for twice the price maybe you should try them


Nothing wrong w/ the OP's feedback. No need for defensiveness.

Mayor / Maire

Re: Mobile site?


@RossN wrote:

bell and rogers and koodo have better sights for twice the price maybe you should try them


With a big Smiley Wink it would be better said..

Re: Mobile site?

I've got issues with using the Community and the self-serve portal on my cell phone, but if I really want to spend any amount of time doing something, I'm going to switch to my iPad or my desktop and use a web browser on one of those platforms.

 

I agree that making changes to allow those accessibility concerns is required, and of course, this will take time to do so.  We can only ask, and see what happens.

 

For the person saying LastPass doesn't fill in the fields, I'm using it without issue on my desktop(s) - perhaps you have a setting misconfigured?

 

 

Mayor / Maire

Re: Mobile site?

I have my opinion your welcome to yours

Model Citizen / Citoyen Modèle

Re: Mobile site?

 


@ECousins wrote:

Is there seriously not a mobile-optimized version of the self-serve site?

 

If there is, please let me know the address.

 

It's difficult to navigate and use, even using pinch to zoom.

 

I shudder to think what a poor experience this is for screen reader and switch access users.

 

This is baseline user experience for a mobile provider.

 

 

 


I mean if they are looking for a freelance to improve the site overall... They have my number 😋