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Login fail

Motouti
Great Neighbour / Super Voisin

I'm not able to login to my account. It asks for my e-mail and password and when I input those I get an almost blank page.  

5 REPLIES 5

PAULRANG18
Deputy Mayor / Adjoint au Maire

Refresh the page and try a few minutes later or when convenient. Many webpages experience these tech issues but will correct themselves.

tron182
Good Citizen / Bon Citoyen

ive had this happen randomly i had to try a dif browser

darlicious
Mayor / Maire

@Motouti wrote:

I'm not able to login to my account. It asks for my e-mail and password and when I input those I get an almost blank page.  


@Motouti  Follow @Triguy  and @hairbag1  suggestions. The pm website works best in chrome or Firefox. Try to always clear your browser and use secret /incognito mode before you start to do anything account related. Especially if you are making changes in your account such as payments, plan changes, purchases of add ons or credit card updates.

Triguy
Mayor / Maire

Try using a different browser and incognito mode.  Clear your cache and cookies then reboot.

hairbag1
Mayor / Maire

@Motouti wrote:

I'm not able to login to my account. It asks for my e-mail and password and when I input those I get an almost blank page.  


Try again, with a different web browser, clear your cache files.

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