Locked out

[eone23]

Hi

I have been locked out of my account please help thanks

[Jb456]

@eone23 

What message do you receive? Disabled by chance?

Has the account been active in last 90 days? If not after 90 days the account is closed and deleted.

Have you tried the forgot password link?

You'll have to open a ticket for moderators to look into.

  

Or send a private message to them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv · Accepted solution]

Hello @eone23 ,

Clear your browser's cache and open a tab in incognito mode.

Try the "Forgot your password" option. 

If still having issues contact the moderators to get you back in.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)