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Locked out

dianasdundee
Great Neighbour / Super Voisin

Hello,

 

I have been locked out of my account can you please do a reset?

 

Thank you.

5 REPLIES 5


@haha650 wrote:

how did you get locked out? did you forget the password so many times it locks your account?Man Very Happy

Anyways, i think you should send a private message to mods to get help.


Password reset is really iffy.  Many customers report getting an email that has an expired link.  It is best to just get the moderator team to reset the password.  BTW, we don't need to be judgmental about why. 

haha650
Good Citizen / Bon Citoyen

how did you get locked out? did you forget the password so many times it locks your account?Man Very Happy

Anyways, i think you should send a private message to mods to get help.


@dianasdundee wrote:

Great thank you. What is the expected turn around time?


Should be within the hour.  Make sure to contact them asap before they go home for the night in a couple of hours.

dianasdundee
Great Neighbour / Super Voisin

Great thank you. What is the expected turn around time?

NDesai
Oracle
Oracle

@dianasdundee You will need to send a private message to the Moderator_Team with your account details. They will get back to your shortly. 

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I am not a mod. Do not send me private message with your personal info.
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