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Locked out of self serve

shargreavesxox
Great Neighbour / Super Voisin

I cannot access my account, keeps saying I'm locked out. Tried resetting password, and it says 'locked please get help from Public Mobile' ..can someone help me??

2 REPLIES 2

DL888
Model Citizen / Citoyen Modèle

Click on the ? icon at the bottom right to contact the MOD for assistance.

Triguy
Mayor / Maire

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:


https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

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