Locked out of self serve account

[Sweettzz]

Please help I need to reset email and password for self serve

[Staliger]

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@Sweettzz wrote:

Please help I need to reset email and password for self serve

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@Sweettzz Send a message to the moderators though this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain the situation, and they can look into it. OR click the "?" in lower right side of the page, type "contact moderator", and follow directions to create a ticket for your issue.

[ChuckYeah]

Keep a close eye on your email including your junk mail folder as you have limited time to complete the reset and sometimes it takes as long to get the email as it does for the reset link to expire.

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@Anonymous wrote:

@Sweettzz  - Did you try the forgot password link?  If not, give it a try.  If it doesn't work, Click on Get Help, then Chat with SIMon, and enter reset password as the question, and follow the prompts to create a ticket.

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[CannonFodder · Accepted solution]

@Sweettzz  You'll need to contact the Moderator team to get that done, by hitting the question mark in the bottom, right corner, and follow the prompts.

If you don't get a timely answer that way, then try this:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Anonymous]

@Sweettzz  - Did you try the forgot password link?  If not, give it a try.  If it doesn't work, Click on Get Help, then Chat with SIMon, and enter reset password as the question, and follow the prompts to create a ticket.