Community

secularflesh · ‎07-13-2016

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."

Dunkman · ‎09-02-2019

@Samdestroy3

@Samdestroy3 wrote:
Hi I'm locked out of my accout... Same issues as the other.

Have you tried resetting your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If not working, you will need to contact moderator. Expect 1-2 day wait.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Samdestroy3 · ‎09-02-2019

Hi I'm locked out of my accout... Same issues as the other.

Triguy · ‎08-25-2019

You should remove your personal info as this is a public forum. Have you tried the forgot password link ? Also try using a different browser and incognito mode. Clear your cache and cookies then reboot. Also waiting an hour before trying to log back in.

saeliux · ‎08-25-2019

@akakaye first, edit your post to delete your personal information. Not safe to post that.

Then contact Moderator_team by clicking the Envelop icon to send a private message. They can help you reset, but it will take 1 to 3 days to respond.

iliketotalk · ‎08-25-2019

you tried to many times try again in an hour reboot computor use chrome ingognito mode

iliketotalk · ‎08-25-2019

@akakaye hi you are on a public forum delete personal info top right cormer 3 dots click and edit

akakaye · ‎08-25-2019

Locked out of my self serve account

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."

Need help???

edited by computergeek541: name, e-mail address, and phone number removed

dabr · ‎08-23-2019

@brhodgins wrote:
Yes, tried different browsers on different computers. Started this frustration almost 2 hours ago. It's not saying that it's locked out, just login attempt failed.

Make sure you are entering login info correctly, typos happen. Otherwise it's sound like you need the help of moderators to access your account.

jfennell · ‎08-23-2019

thanks, i have it fixed now

brhodgins · ‎08-23-2019

Yes, tried different browsers on different computers. Started this frustration almost 2 hours ago. It's not saying that it's locked out, just login attempt failed.

Runrau · ‎08-23-2019

Email admin and just be patient. It may take a day even.

dabr · ‎08-23-2019

@brhodgins Have tried a different browser or incognito mode when trying to log in? Also sometimes you have have to wait one hour before retrying to log in a mentioned earlier.

dabr · ‎08-23-2019

@brhodgins wrote:
Not locked out. Just unable to sign in. I reset password again, clicked "login" put in the email address and newly reset password. Again seeing the "sorry, your login attempt failed. Please try again".
I can never get past this window. It doesn't look good for new and potential customers when they're standing there waiting for a referral and the only line of customer support (website) isn't working.

Did you send a message to Moderator_Team for help if you can't still log in? If not send a message through this link:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The response time can be anywhere from 2-48 hours.

brhodgins · ‎08-23-2019

Not locked out. Just unable to sign in. I reset password again, clicked "login" put in the email address and newly reset password. Again seeing the "sorry, your login attempt failed. Please try again".

I can never get past this window. It doesn't look good for new and potential customers when they're standing there waiting for a referral and the only line of customer support (website) isn't working.

dabr · ‎08-23-2019

@brhodgins wrote:
Thanks, usually I wouldn't be so impatient, but I didn't find out that I couldn't access the accounts until I was in Walmart signing up a family member and trying to find my referral code.

Yes that's one of the downsides of having only an online customer support unfortunately.

brhodgins · ‎08-23-2019

Thanks, usually I wouldn't be so impatient, but I didn't find out that I couldn't access the accounts until I was in Walmart signing up a family member and trying to find my referral code.

dabr · ‎08-23-2019

@brhodgins wrote:
Two accounts, can't sign in to either of them.
Reset password, still can't sign into one, still waiting for the 2nd password reset email 30 minutes later. Not in junk mail.
No mention of being locked out, just unable to sign in to accounts. (both under different email addresses)

Unfortunately, you'll need to now wait until you hear back from the moderators. Usually they're very quick about resetting passwords. Good luck.

RossN · ‎08-23-2019

@brhodgins hi there seems to be a lot of issues with self serve the last few days if you tried too many times you may have to wait an hour

brhodgins · ‎08-23-2019

Two accounts, can't sign in to either of them.

Reset password, still can't sign into one, still waiting for the 2nd password reset email 30 minutes later. Not in junk mail.

No mention of being locked out, just unable to sign in to accounts. (both under different email addresses)

dabr · ‎08-22-2019

@veronicaamae wrote:
Help

You can try incognito mode or a different browser. Wait one hour before retrying, sometimes if you've made too many incorrect attempts, the system will lock you out. If that doesn't work send a message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You could have a wait of upto 48 hours to hear back but sometimes it's just couple of hours before they respond to your message.

Triguy · ‎08-22-2019

If you need help. Can you provide more details or information.

Have you tried restting you password with the forgot password link ?

https://selfserve.publicmobile.ca/forgot-password/https://selfserve.publicmobile.ca/forgot-password/

veronicaamae · ‎08-22-2019

Help

computergeek541 · ‎06-20-2019

@wolframs wrote:
I'm attempting to reset my password so I can log into my account.

Every time I attempt to a message saying '"unsuccessful" comes up.

Could you help me out?

If you are sure you have the correct password, wait an hour and try logging in again. If that doesn't work, and as the reset option isn't working for you, you'll need to send a private message to Moderator_Team. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

wolframs · ‎06-20-2019

I'm attempting to reset my password so I can log into my account.

Every time I attempt to a message saying '"unsuccessful" comes up.

Could you help me out?

cshank · ‎12-05-2018

Yes I did. It tells me my account is locked. I cant do anything else.

Anonymous · ‎12-05-2018

@cshank, did you try the Forgot Password option?

cshank · ‎12-05-2018

I have been locked out of my self serve account. Cannot get any answers or solutions.

CS_Agent · ‎11-14-2018

Hi @Enas1,

We've replied to your message. Please check your inbox.

Thank you,

Syed

mimmo · ‎11-13-2018

@Enas1try calling 611 if you can, you can pay via vouchers from there. you can also buy a voucher online from recharge.com (they charge a service fee but no taxes). that will be the quickest way to get your line active. deal with password reset after.

Runrau · ‎11-13-2018

If you have any questions concerning your account, just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437