Locked out of my account

[wwong57]

Hi there, im locked out of my self serve account and i only did one try... I need to change the billing information because right now i have no plan on it.

Help! 

[esjliv]

---

@wwong57 wrote:

Hi, i've been trying to update my information so i can put a new CC on the account, and im hoping my account isnt closed.. i had access up until today. 

---

@wwong57 - I am sure the Moderator_Team will fix you up, just wait on the response from the ticket you submitted.

If you haven't heard from them in 24-48 hours send another.

[Jb456]

@wwong57  you'll have to contact the moderators to investigate your account via private message.

These forums are just public mobile customers like you. Only Moderators who work for Public Mobile have access to your account.

Link below to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The only time your account gets closed and deleted is if you did not make a payment in 90 days after an account falls into suspended status for non payment at renewal time. Once Suspended if no activity is on account in 90 days then it's deleted.

[wwong57]

Hi, i've been trying to update my information so i can put a new CC on the account, and im hoping my account isnt closed.. i had access up until today. 

[Jb456]

@wwong57  yes the chat bot is difficult at times.

Private message your best option and actually your only option as the chat bot needs access to your self serve account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will get back to. Keep an eye out on your envelope for your inbox on the top right of the forums that is where they will respond.

[RossN]

---

@wwong57 wrote:

 hi guys, yes i tried the forget my pass but it says im locked out and i need to message someone. 

The chat bot is useless - it says i tried logging in five times and to wait an hour - but i only attempted to log in once. 

I've sent a message to the moderators - hopefully it can help 

---

@wwong57 hello it sounds to me like your account is closed has it been more than 90 days suspended?

[shep22]

---

@wwong57 wrote:

Hi there, im locked out of my self serve account and i only did one try... I need to change the billing information because right now i have no plan on it.

Help! 

---

@wwong57 hi have you been suspended more than 90 days if so your account is closed permanently 

[wwong57]

 hi guys, yes i tried the forget my pass but it says im locked out and i need to message someone. 

The chat bot is useless - it says i tried logging in five times and to wait an hour - but i only attempted to log in once. 

I've sent a message to the moderators - hopefully it can help 

[Jb456]

Likely forgot password will not work but you can try.

https://selfserve.publicmobile.ca/forgot-password/

If it fails you will need moderators assistance. Two ways to reach them.

1-

However in this case you can't use this option as you need to log into your self serve account. So follow number 2

 

2- or via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

---

---

---

@wwong57 wrote:

Hi there, im locked out of my self serve account and i only did one try... I need to change the billing information because right now i have no plan on it.

Help! 

---

Hi @wwong57 

Did you try the "Forgot your Password" option? If you did and it still does not work contact the Moderator_Team via private message using this link.