The password reset function hasn't been working correctly for a while. You'll need the help of a moderator to get access to your account.
Send a private message to @CS_Agent, include your following info:
- account number
- phone number
- PIN
- a brief description of what has happened
…and they will be able to look into it for you and get your password reset for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
