cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of account -

kleblanc
Good Citizen / Bon Citoyen

I can't remember my password, and the recovery question i can't seem to get correctly either. I'm still in possession of my phone, sim, etc. What are my next steps?

2 REPLIES 2

kleblanc
Good Citizen / Bon Citoyen

Thanks, i've gone and done that now. 

popping
Retired Oracle / Oracle Retraité

@kleblanc wrote:

I can't remember my password, and the recovery question i can't seem to get correctly either. I'm still in possession of my phone, sim, etc. What are my next steps?


Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.