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Great Neighbour / Super Voisin

Locked out of account

Hey there. I've been locked out because I forgot the answer to my security question. What do I do now?


Re: Locked out of account

@uhmmokay You will need to send a private message to the Moderator_Team with your account info and they will reset your account's password. 

I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Model Citizen / Citoyen Modèle

Re: Locked out of account

you need send a private message To

customer support teams (Moderators)>> Click here 


In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team


Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)
During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.
And be patient please
Good Luck
Great Neighbour / Super Voisin

Re: Locked out of account

I have also same problem please help me out. I can not give my bill please its urgent i need to active my phone.

Good Citizen / Bon Citoyen

Re: Locked out of account

@wahida for doing payments you can call *611 threre is an option to make  payment through credit cards 


hope it will help

Great Neighbour / Super Voisin

Re: Locked out of account

@shakti can tell me which option i have to press because i called and i cant find any option for payment. Please help me

Good Citizen / Bon Citoyen

Re: Locked out of account

@wahida sorry for late reply 


call *611 from public mobile phone and wait till it gives you option 1 for pay ment through voucher or credit card and follow instructions given on phone