Locked out of account??

[KateTieu7]

Ive been locked out of my account and it now says "Sorry, you've been locked out. Please contact Public Mobile for help.".

I was answering the secret question to get my password to reset but forgot my secret question.

[Korth]

---

@KateTieu7wrote:

Ive been locked out of my account and it now says "Sorry, you've been locked out. Please contact Public Mobile for help.".

I was answering the secret question to get my password to reset but forgot my secret question.

---

@KateTieu7

You've entered too many incorrect passwords (guesses)?

You can try clearing your browser cache/cookies, or even try a different browser.

You can try logging in on a different computer, ideally one at a different physical location and network address.

You can wait until the system "unlocks" your account, probably 24 hours.

You can message the mods - and offer your account #, phone #, address, DOB, etc to reduce the need for two-way dialog, but it may also take hours.

[mimmo]

Time to contact the mods.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile