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Locked out of account, reset password not working

Indirab09
Great Neighbour / Super Voisin

Hello,

 

I have forgotten my password for my account. I tried using the forgot password link, but didn't receive the email until 4 hours later.

 

Then when I click the link, it says it has timed out. 

 

Please help me!!

 

I have lost my phone sim and need to access my account. 

1 REPLY 1

mimmo
Retired Oracle / Oracle Retraité

The mods need to reset your password

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

Additional Useful Information:

  • Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

 

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