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Locked out of account. Please help!

GterK
Great Neighbour / Super Voisin

Hi there,

I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account. Can someone please help? 

 

Thanks. 

4 REPLIES 4

GterK
Great Neighbour / Super Voisin

Best answer. All is well now. Thank you! 

geopublic
Mayor / Maire

@GterK wrote:

Hi there,

I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account. Can someone please help? 

 

Thanks. 


Try clearing the browser cache or using icognito mode and see if the new password will work.

popping
Retired Oracle / Oracle Retraité

@GterK wrote:

Hi there,

I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account. Can someone please help? 

 

Thanks. 


Send a private message to moderator team for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

missorange
Town Hero / Héro de la Ville

Need to send a private message to MOD for help.

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