Locked out of Self Serve, won't let me reset my password

[esjliv]

@Mark15 ,

You could also try clearing your browser's cache, and open a tab in incognito mode. Websites are finicky (particularly PM's). An hour wait may be best as it could have locked up after so many attempts.

Then try again. Go the "Forgot your password" route (as @computergeek541 posted) if the email and password is not working.

[computergeek541]

@Mark15 

Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type in "forgot security question answer".